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New Phone Systems
DCS
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DCS 616
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iDCS 100
iDCS 500
iDCS Keysets
Refurbished Phone Systems
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Samsung’s CTI products enable you to add sophisticated functionality to your phone system by utilizing a data link between the phone equipment and a PC or LAN. This exciting technology increases the ease of making, receiving and managing calls. A PC based operator console, provides a graphical overview of the phone system traffic and simplifies incoming call management, a real time management and reporting package improves call center efficiency.
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Smart Operator Smart Operator is a PC console designed specifically for the DCS and 400si. It will greatly enhance the ease of handling calls and supports Supervised transfer, Park call, Transfer to voice mail and to Off-system numbers via keyboard and mouse. |
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Smart Centre SmartCentre is a CTI application that integrates to the DCS 400si to give accurate, real time reports to assist Call Center Managers to effectively manage the operation of the Call Center. |
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